We would like to express our sincere gratitude for your support and patience with the official Pimax Japan website. The release of Pimax Crystal Light has been officially confirmed. We look forward to bringing all of our efforts to bear and providing you with the best possible experience.
・Sales start time: August 23rd (Friday) 11:00 AM
To customers who have made a reservation
Your deposit will be returned in the form of a coupon to the email address you registered at the time of booking by August 22nd. Please check your registered email address for details.
*For customers who book through influencers or events, the new coupon will include the booking deposit and discount.
If you have any questions or concerns, please feel free to contact us.
Contact form
Please contact us here
Coupon code expiration date : August 28th (Wed) 24:00
Regarding postponements so far
We sincerely apologize for the delays. Due to the sudden increase in global demand, production was unable to keep up, so we expanded the scale of our factories. We also increased the frequency of product inspections and strengthened regulations to an unprecedented level.
Furthermore, we have partnered with a new logistics company to ensure a stable distribution system in Japan, and have made detailed arrangements for the Japanese version of Pimax Play, ensuring that the product will arrive smoothly and safely.
Reliable support for Japanese customers
1. Peace of mind with our return and exchange service : We offer a service that allows you to return or exchange any product for any reason within 15 days of purchase, creating an environment where customers can shop with peace of mind.
2. Prioritizing the Japanese version of Pimax Play : As a token of our appreciation to our Japanese users, we will prioritize translating the Japanese version of Pimax Play ahead of other countries, ensuring that Japanese users have the best possible experience.
3. Enhancement of the official Japanese Discord community: We will open the official Japanese Discord community, and the Technology Development Department and the Director of Corporate Planning will listen to your valuable opinions, strengthen one-on-one support, and provide better services.
4. Improving the official website : We will add information and services for the Japanese region to the official website, making it more convenient and user-friendly. In addition, we will add customer comment functions, review videos, and blog columns at a later date, so that everyone can experience the product firsthand.
5. Offline events in Japan: We plan to hold large-scale offline events such as the 2024 Tokyo Avant-garde Presentation and Tokyo Game Show (TGS), and also have roadshows across Japan. We will continue to increase opportunities to meet customers directly through various events.
6. Expansion of experience spots : We will partner with ASH WINDER Esports ARENA Co., Ltd. and DELE Co., Ltd. to increase the number of experience spots so that more people can experience Pimax products firsthand. More partner companies are in the works.
Closing remarks from the president (Robin)
We would like to express our sincere gratitude to everyone in Japan for your high expectations and support for Pimax. In order to meet your expectations, the Pimax Group will continue to do its utmost to provide you with the best possible experience.
We look forward to our products exceeding your expectations and helping you build a brighter future together.
We will continue to value your valuable opinions and requests and strive to improve the quality and enhance our services, so we appreciate your continued patronage.
CEO
Robin
August 22, 2024
