"About returns"
We have a 15-day return policy, meaning you can request a return within 14 days of receiving your item.
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in the original packaging.
Additionally, we do not accept returns on the following products:
- Gift cards
- Downloadable software products
To make a return, you must have proof of purchase, receipt, or invoice.
To return or request a refund, please contact us within 14 days of receiving your product at https://support.pimax.com/en/support/home Please submit a ticket at
Please do not return any purchases without first contacting the manufacturer.
Additionally, only a partial refund may be given in the following circumstances:
- Books that clearly show signs of use
- Products that are not in their original condition, damaged or missing parts for reasons not due to our fault
Any product returned more than 7 days after the Pimax Return and Refund Service has been approved. (Any losses incurred due to delay and any additional return costs incurred as a result will be borne by the customer.)
If the product you received is defective or damaged
If the product you received is faulty or damaged, please contact customer service within 7 days and report the fault or damage with photos or videos. In this case, we will issue a full refund after inspecting the product.
If you receive a different or incompatible product
If you receive a product that is completely different from the one you ordered or is incompatible with your device (for example, if the product description on our site is incorrect), please contact customer service within 7 days and provide evidence of the following:
Photos or videos of the incorrectly sent item
Photos or videos that show the problem with the item you sent
Due to product supply variations, the logo and packaging of the product you receive may differ from that shown on the website. Please note that this policy does not cover products that are accurate in all functions and appearance. We will provide a replacement and compensation for shipping costs if you submit a return receipt showing the return shipping costs. If you are returning an incorrectly shipped or incompatible product, please return it in the original packaging and in the same condition as when you received it. If you would like to keep and use the incorrectly shipped or incompatible product, please let us know and we will offer you a certain discount.
"About refunds"
"How to apply"
Once we receive and inspect your returned item, we will notify you by email that we have received your returned item and approved or denied your refund.
If approved, your refund will be processed to your original form of payment and may take 7-14 business days to process, depending on your bank or credit card issuer.
"About coupon refunds"
Once the refund is complete, the coupon you used can be reused within its validity period.
"If refund procedures are delayed or not carried out"
If you don't see your refund, please double-check your bank account first.
Then contact your credit card company and bank, as it may take some time for the refund to be officially processed.
If you have done all of this and still can't see your refund, please visit https://support.pimax.com/en/support/home Please contact us.
"In the case of sale items"
Generally, refunds are only available for regular-priced items. For bundled orders that include discounted items, refunds can only be processed for the entire order. If you purchase a bundle, refunds cannot be issued for individual items.
In exceptional cases, Pimax may grant partial refunds, but any discounted price will be restored to the original price. Bundle discounts will not be applied, and you will be responsible for refund processing fees and other costs incurred based on the standard price.
If you applied a free shipping discount, the original shipping cost will be deducted from the total refund amount.
*Product prices set on the website may vary depending on manufacturing costs, and no refunds will be given for any price difference.
"About our exchange policy"
If you experience any issues with your product within 15 days of receiving it.
"About exchanges"
Product exchanges are not included in our service at this time. If you have any problems with your product, please contact us at https://support.pimax.com/en/support/home Please submit a ticket at
About Gifts
If you marked the item as a gift and sent it to yourself, you will receive a gift certificate for the amount of your return. Once your return is received, we will mail you the gift certificate.
If the item wasn't marked as a gift at the time of purchase, or if the person who purchased it as a gift shipped it to themselves and then gave it to you later, a refund and notification will be sent to the person who purchased it as a gift.
"About Shipping"
If you wish to return an item, you must ship it to a designated service center.
Unless the return is due to a product defect, you are responsible for return shipping costs (including international shipping).
If you request an exchange, you must ship the product to the designated return address using Pimax's designated logistics channel. If we inspect the returned product and find that there is a problem with the product, we will cover the round-trip shipping costs (we will refund you the shipping costs you paid to send the product to the designated return address).
Inspection results will be reported within 20 business days of receipt of the product.
"About our warranty policy"
We offer a one-year warranty on our products.
The final interpretation of this policy belongs to Pimax, and the latest version will always apply.
